Helping Tradesmen & Construction Businesses Grow

At TCCL, we empower construction and trade businesses with tailored digital marketing, lead generation, and back-office automation. From securing high-value leads to managing customer interactions and streamlining your operations, we don’t just help you grow—we help you dominate your industry.

About Us

Powering the Growth of UK Construction Businesses & Tradesmen

At The Customer Connection Link (TCCL), we do more than just manage your back-office operations—we empower construction businesses and tradesmen to operate smarter, scale faster, and win more business. From handling customer inquiries and scheduling jobs to driving high-quality leads and managing your digital presence, we take care of the details so you can focus on what matters—delivering exceptional service and growing your business.

Our Services

Comprehensive Solutions for Your Digital Growth

Ads Management

Maximise Your ROI with Data-Driven Ad Campaigns

Stop wasting money on ads that don’t convert. Our performance-driven ad management strategies ensure that every pound spent works hard for your business.

Software Development

Custom Solutions Built for Your Business

Need a custom CRM, invoicing system, or job scheduling app? We design smart, intuitive software tailored to the construction and trades industry.

Video Marketing

Showcase Your Business Like a Pro

A great video tells your story, builds trust, and drives sales. Whether you need project showcase videos, client testimonials, or engaging social content, we’ve got you covered.

Social Media Management

Turn Followers Into Customers

A strong social media presence is no longer optional—it’s a business essential. We help construction businesses and tradesmen grow their audience, engage customers, and drive real business results.

Administrative Support

Run Your Business Without The Hassle

Free up your time and focus on what you do best. Our professional admin support team ensures your business runs smoothly and efficiently.

Our Process

Step-by-Step to Achieving Your Goals

01

Initial Consultation

We begin by understanding your business, your goals, and your challenges. Through a detailed discussion, we identify your needs and outline a plan tailored to your success

02

 Market Research

Next, we dive deep into your industry and audience. By analysing market trends, competitors, and customer behaviours, we gather insights to craft data-driven strategies.

03

Strategy Develop

We develop a customised marketing strategy. This includes clear objectives, actionable steps, and timelines to help you achieve measurable results.

Ready to Scale? Let’s Talk!

Unlock More Growth & Free Up Your Time

Stop juggling admin work and missed opportunities—let TCCL handle the heavy lifting.

 Book a free consultation today and discover how we can streamline your operations, generate high-quality leads, and help you grow effortlessly.

Let’s Build Your Success Together!

Who We Work With

Builders

Electricians‬

Plumbers‬

Landscapers

Property developers‬

And more!‬

What others are saying

"TCCL has completely transformed our business operations. As a construction firm, we were constantly missing calls and struggling with admin work. Now, every lead is captured, appointments are scheduled seamlessly, and invoicing is handled efficiently. We’ve saved both time and money, and our business has grown significantly since outsourcing!"

"Outsourcing our call handling and customer support to TCCL was the best decision we made. Their team is professional, responsive, and understands the construction industry. We no longer lose leads due to missed calls, and our clients appreciate the prompt responses. Highly recommended!"

"We were skeptical about outsourcing at first, but the 7-day free trial convinced us. TCCL's team is proactive, well-trained, and has seamlessly integrated into our workflow. Their follow-ups on quotes and invoices have improved our cash flow, and their marketing support has brought in more business. Fantastic service!."

Frequently Asked Questions

What services does TCCL provide?

TCCL offers comprehensive business process outsourcing (BPO) services tailored for construction and mobile trades businesses. Our key services include:

✅ Inbound Call Handling – Answering customer calls, managing inquiries, and scheduling appointments.

✅ Outbound Services – Lead generation, cold calling, appointment setting, and follow-ups.

✅ Back-office Support – Virtual assistants for admin tasks, email & calendar management, invoicing, and CRM updates.

✅ Digital Marketing – Social media management, paid ads, email marketing, and website chat support.

✅ Custom BPO Solutions – Tailored services with UK-based numbers and optional 24/7 support.

We help businesses save time, reduce costs, and increase efficiency. Would you like a customised solution for your business? 🚀

How can TCCL benefit my business?

TCCL helps construction and mobile trades businesses by streamlining operations, saving costs, and improving efficiency.

Key benefits include:

✅ Never Miss a Call – We handle customer inquiries, bookings, and follow-ups, ensuring you never lose a lead.

✅ Save Time & Focus on Work – We take care of admin, scheduling, and invoicing so you can concentrate on jobs.

✅ Reduce Costs – Saving you 35-53% compared to in-house staff.

✅ Boost Revenue – Our lead generation, cold calling, and marketing services help grow your customer base.

✅ Improve Cash Flow – We manage invoicing and payment follow-ups to ensure timely collections.

✅ Flexible & Scalable – No long-term contracts; adjust services as your business grows.

TCCL acts as your dedicated back-office team, helping you run a more efficient and profitable business. 🚀

TCCL experienced in the UK construction sector?

Yes! TCCL has extensive experience working with construction and mobile trades businesses across the UK. We understand the industry's challenges, including missed calls, admin overload, and cash flow issues, and provide tailored outsourcing solutions to help businesses operate more efficiently.

We have successfully worked with builders, electricians, plumbers, and contractors, offering services such as:

✅ Call Handling & Appointment Booking – Ensuring no missed leads while you're on-site.

✅ Quotation & Invoice Management – Sending quotes, chasing payments, and improving cash flow.

✅ Lead Generation & Sales Support – Helping businesses secure new projects and grow revenue.

✅ Social Media & Marketing – Enhancing online presence to attract more customers.

Our UK-based clients in the construction sector trust us to handle their back-office operations, allowing them to focus on getting the job done. 🚀

How do I start with TCCL's services?

Getting started with TCCL is quick and hassle-free:

✅ Step 1: Consultation Call – We discuss your business needs and the services that best suit you.

✅ Step 2: Service Plan & Setup – We create a tailored outsourcing plan and assign a dedicated assistant/team.

✅ Step 3: 7-Day Free Trial – Test our services with no obligation or risk to ensure the right fit.

✅ Step 4: Go Live – Once satisfied, we begin full operations with flexible, scalable support.

We offer month-to-month contracts with no long-term commitment. Get in touch today to streamline your business and save costs!

🔥 Ready to Grow? Book a Free Call!

Get Started for Free Today!

Don’t let admin work slow you down. Book a free consultation today and see how we can help scale your business.